Knowledge Articles
Account info
- Isabel preferences: Setting default filters and views, cost account, email address, sharing options...
- Account Info overview: statements and details, account information report
- How to download CODA or MT94x report files
- How to create and manage filters in Account Info
- Account information, CODA, CAMT missing, incomplete or incorrec
- How to request and view Intraday or Future info
- How long does Isabel keep account information, CODA, Transactions,...?
- How to download or schedule reports and troubleshooting common issues?
- How to search for a transaction in the Account Info
Activation
- FAQ and troubleshooting for Isabel SmartCard Activation
- How to activate my Isabel card?
- itsme® and Isabel 6
- How to activate my IsaKey?
Contract Management
- How can I find my Subscription number or User id?
- Adapt your company details: company name, address, contact person, and other details can be changed using this form
- Revoke the Isabel 6 subscription
Invoicing Inquiries
- Your Isabel 6 invoices
- Adapt your company details: company name, address, contact person, and other details can be changed using this form
- Invoice available via Zoomit, Email, Paper or Peppol
- How can I receive a duplicate of my invoice(s)?
- Zoomit FAQ and Troubleshooting
Isabel 6 Application
No articles available in this category.
IsaKey
- How can I find my Subscription number or User id?
- What is the serial number of my IsaKey?
- Error message on IsaKey: "Error -405 Something went wrong."
- Where can I use the IsaKey?
- Error message on IsaKey: "To activate this device, scan the activation image" or "This device is not yet activated. Go to www.isabel.eu/act"
- Your browser does not remember your User id - Each login you need to secure your browser.
- How to activate my IsaKey?
- Order an IsaKey for an existing user
Login Assistance
- Error message: "To date, no bank accounts have been added to your Isabel 6 subscription."
- During the login of Isabel 6, you see a blank page or one of the error messages listed in this article
- Error message: "Your browser does not receive an answer from the Isabel Security Components"
- Error message: "HTTP 403 Forbidden" when trying to access Isabel 6
- Access to eGov and third party services
- Error message: "No connection with verification server or empty server response"
- itsme® and Isabel 6
- Your browser does not remember your User id - Each login you need to secure your browser.
Order Support
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Order a new Isabel card for an existing user
Lost, expired or defective Isabel SmartCard ? Or did you enter an incorrect pin 5 consecutive times?
- How can I order an Isabel card reader?
- Questions related to the PIN letter
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Your card reader or a smart card or IsaKey has not arrived yet?
You have ordered a card reader or a smart card, but the order has not been delivered yet.
- Order an IsaKey for an existing user
Sent Transactions
- Sent Transactions : overview, status, audit trail, clone, reuse or cance
- How can I verify the status of a sent transaction
- Error message: "Alert: You are not allowed to view Sent Transactions because you have a 'Signer' profile
- How long does Isabel keep account information, CODA, Transactions,...?
- Some of my sent transactions are missing. Where are they
- What to do if a sent payment was not executed
- How to download or schedule reports and troubleshooting common issues?
Software
- What are the system requirements of Isabel 6?
- How can I download and install the latest drivers for my Isabel card reader? (ppr001)
- What is the right configuration for your firewall and/or proxyserver?
- How to download and install the Isabel 6 Security Components
- Isabel Security Components Installation Issue
- Connect Isabel 6 to your ERP/accounting package via Isabel Connect
- How to install and enable the web extensions for your browser
Transactions
- Are there ordering accounts missing in your payment wizard(s) of Isabel 6?
- Isabel preferences: Setting default filters and views, cost account, email address, sharing options...
- Transactions: overview, details, sign, send
- How to upload banking files?
- How to sign transactions (SmartCard - itsme - IsaKey)?
- How can I manage my Counterparties or beneficiaries?
- How to configure aliases for reporting and ordering accounts?
- How to invite or change signers?
- How to create a group of payments?
- An error occurred during signing
- How to create a payment?
- Personal and Shared Counterparties overview
- Error or Warning when uploading a payment file.
- Issues and questions about bank specific modules and bank contact information
- You can't find a transaction that is visible to your colleagues, or you cannot click the "Sign" or "Send" option.
- Creating and managing mandates
- Error message: "Warning: BIC is unknown for Isabel 6 software; would you like to use it anyway?"
User Management
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Order a new Isabel card for an existing user
Lost, expired or defective Isabel SmartCard ? Or did you enter an incorrect pin 5 consecutive times?
- Order an IsaKey for an existing user
- Add a new user to the Isabel 6 contract
- Revoke a user from the Isabel 6 subscription
- Modify the user of a function card.
Your Accounts
- Account information, CODA, CAMT missing, incomplete or incorrec
- How to request and view Intraday or Future info
- Contact Your Bank
- Add or remove a bank or a bank account
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Modify signing mandates.
Changing user rights or user limits.