Views:

 

 

My IsaKey is stolen or lost

 

During Office Hours (8h-17h)

If you can contact us between 8:00 and 17:00 (Monday to Friday), we can offer you a quick solution:
 

  • Send an email to customercare@isabel.eu with: Your User ID and a copy of your eID

  • Call us by phone at +32 (0)2 404 03 37


Important: We can only process this request if you are able to contact us by phone. If calling is not possible, please follow the instructions described below under Outside Office Hours.

 

Outside Office Hours

Contact Card Stop (+32 78 170 170) as soon as possible to block your IsaKey in case of loss or theft.
 
Request a new IsaKey here: https://support.isabel.eu/en-us/knowledgebase/article/KA-02478
 

 

 

My Isabel SmartCard is stolen or lost

 

 
During Office hours (8h-17h)

If you can contact us between 8:00 and 17:00 (Monday to Friday), we can offer you a quick solution:
 

  • Send an email to customercare@isabel.eu with: Your User ID and a copy of your eID

  • Call us by phone at +32 (0)2 404 03 37


Important: We can only process this request if you are able to contact us by phone. If calling is not possible, please follow the instructions described below under Outside Office Hours.

 
Outside Office Hours
Contact Card Stop (+32 78 170 170) as soon as possible to block your SmartCard in case of loss or theft.
 
Request an IsaKey via this link, its the new token that replaces the card: https://support.isabel.eu/en-us/knowledgebase/article/KA-02478. 
 

 

 

My itsme is stolen or lost

Block your itsme®

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