1. Make sure, you are using an Isabel access token (SmartCard, IsaKey or itsme) and a correct login link
2. Clear the cache of your browser
Clear cache Chrome
-
PC : push the keyboard combination CTRL + SHIFT + DEL.
Mac : push the keyboard combination CMD + SHIFT + backspace. -
Next to Time range select All time.
-
Make sure you do not clear your saved passwords of the browser
-
Click CLEAR DATA.
Clear cache Firefox
-
Click the Library
icon located in the top-right corner and select History.
-
Select Clear Recent History...
-
Next to Time range to clear select Everything.
-
Click Clear Now.
Clear cache Edge
-
push the keyboard combination CTRL + SHIFT + DEL.
-
Make sure you do not clear your saved passwords of the browser
-
Click Clear.
Clear cache Safari
-
Click Safari in the menu bar in the top left corner and select Clear History...
-
Next to Clear select all history.
-
Click Clear History.
-
Click Safari in the menu bar in the top left corner and select Preferences > Advanced.
-
Tick Show Develop menu in menu bar.
-
Click the Develop menu > Empty Caches.
3. Reinstall the web extensions of Isabel (only needed for smartcard)
Chrome
-
Click on the 3 vertical dots in the upper right corner.
-
Click "More tools"
-
Click "Extensions"
-
Click "Remove" on the Isabel Security Components add-on
-
Click "Remove" to confirm
-
Follow the steps to install the extensions
Firefox
-
Click on the 3 horizontal lines in the upper right corner.
-
Click "Add-ons and teams"
-
Click on the 3 dots at the right handside and then "Remove"
-
Click "Remove" to confirm
-
Follow the steps to install the extensions
Edge
-
Click on the 3 horizontal dots in the upper right corner.
-
Click "Extensions"
-
Click "Manage Extensions"
-
Click "Remove" on the Isabel Security Components add-on
-
Click "Remove" to confirm
-
Follow the steps to install the extensions.
Safari
The Isabel extensions of Safari are shipped together with the installation package.
Uninstall the Security Components
Go to https://support.isabel.eu/downloadzone/ to download and install again
