If you want to restrict access to your document senders to specific users in your Isabel 6 subscription, contact Isabel Customer Care via our online contact form.

The current version of Isabel 6 is not integrated with Zoomit. This means that the Pay functionality via Zoomit is currently not implemented in B2B.

However a Pay button exists, when clicking on it you will receive a message that redirects you to Isabel 6. To pay an invoice, start Isabel 6 and use the payment data from the displayed invoice via Zoomit to enter the payment manually into Isabel 6.

When the payment is done, you can manually adapt the payment status in Zoomit.

The maximum availability of Zoomit documents is defined by the sender. This varies from 6 months to 60 months maximum. You can find the exact period here.

Possible causes:

• You didn't accept the sender yet. You can verify this by going to the Senders tab and verifying if the issuer of the document is set as Accepted in the list.
• Your company's VAT number has recently been changed.
  1. Download and save the existing invoices/documents.
  2. Contact Isabel Customer Care, who will verify the registration of your new VAT number.
     Important: after a VAT change has been registered, only the new invoices (sent after this change) will be accessible in your Zoomit environment. This is why old invoices must be downloaded before the adaptation.
  3. When this is done, you will need to re-accept the senders (because a VAT change implies unsubscribing from the past Zoomit senders).
• The sender has been refused. If you or any of your mandated users have refused a sender, neither you nor any of these mandated users will receive this sender's document in Zoomit anymore. You and all other mandated users will lose access to the history of documents as well. It is recommended to download your documents before clicking on Refuse sender.
• Your sender did not make the document available to you. Zoomit provides access to the documents hosted by the senders and does not decide what is available or to whom. If you are missing a document, please contact your sender(s). 

Disable software and browser extensions intended to block popups and retry.

Contact Isabel Customer Care via our online contact form.

First, verify if you have indicated an e-mail address in the registration screen of the Zoomit application or via the Zoomit preferences.

If you can only receive e-mail messages from trusted senders : Check if your IT service has added invoicing@isabelgroup.eu to the whitelist. 

It might be that a document is available in Zoomit before a notification is sent to you. If you have already consulted the document in this period, you will not receive an e-mail notification for this document.

If you still receive e-mail notifications after your Isabel user has been deactivated, please verify the following steps:

1. At the bottom of the email is written which banking platform should be accessed to consult the mentioned invoices, if 'Isabel banking' is not mentioned, please connect to the corresponding banking platform. In case 'Isabel banking' is  mentioned, please continue with step 2.
2. The mentioned user's email address might be linked to another Isabel 6 card in the same contract, for example: if one person has multiple cards or is responsible for multiple cards. If possible, please verify the Zoomit setting of the other Isabel 6 cards where this address might be configured.

You can verify the configured e-mail address as follows: Logon to Isabel 6 --> on the homepage, click on the 'Zoomit' button --> click on 'Settings' --> On the right hand side you will be able to 'Modify' the email address.
If the step above did not provide you with a solution please forward the received message to customercare@isabel.eu. Provide the addressee's email address and, if possible, the user ID of the deactivated user.

Only the addressee named by the sender has access to documents that are made out to him. The addressee can decide to grant access rights to other users.

As the addressee, to allow other people in the same contract to consult a document:

1. Select Senders.
2. Select the sender for which you want to modify access rights. On the right select Access to the documents.
3. Select Modify next to Access Granted.

Please contact Customer Care if the addressee is no longer a user in your Isabel subscription.