Watch our video on IsaKey activation

or

Follow the instructions (step by step) described below

 

Preparation for activation

 

	Go to https://support.isabel.eu/isakey/card
	Check that the User id on the letter and on your Isabel card match.
	Plug in your Isabel Card Reader.  Insert your Isabel Card.	>>>
	Keep your IsaKey at hand.
	Click the button  Start the activation of your IsaKey
	Enter your PIN

 

Step 1 - Insert batteries & choose preferred language

	Place the included batteries in the device.
	Press and hold the green power button until the display turns on. Select your language and click OK
	Click the button  NEXT

 

 

Step 2 - Scan colored code & enter serial number on computer screen

	Scan the colored code on your computer screen. A serial number will appear on the screen of your IsaKey.
	Type the serial number in the field on your computer screen.
	Click the button  NEXT

 

 

Step 3 - Create a PIN for your IsaKey

	Scan the colored code on your computer screen.
	Press Continue when the display shows "Choose PIN". When you see "New PIN?", enter your PIN on your IsaKey and press OK.
	Confirm your PIN by pressing OK. Press Continue.
	The display of the IsaKey now shows a 15-digit code. Important: Please do NOT confirm with Done on the IsaKey yet.
	Type the 15-digit code without spaces in the field on your computer screen. Click the button  NEXT

 

 

Intermediate step

	Press Done on the IsaKey.
	Confirm the question as to whether the code was accepted by the website with Yes.
	Press Continue when you see the message "Please scan the second activation image".
	Click the button  GO TO THE SECOND ACTIVATION IMAGE

 

 

Step 4 - Complete the activation

	Scan the second activation image on your computer screen.
	The display of the IsaKey now shows an 8-digit code. Important: Please do not confirm with "Done" on the IsaKey yet.
	Type the 8-digit code without spaces in the field on your computer screen. Click the button  COMPLETE ACTIVATION
	Press Done. Press Continue.
	Click the button  CLOSE   You can now use your IsaKey to logon and to sign.

 

 

 

 

Preparation for activation

 

	Go to https://support.isabel.eu/isakey/confirm once you have received the letter with the one-time activation code.
	After contacting Isabel Customer Care for the security check, you will be able to activate your IsaKey using the link that will be sent to you.

 

 

 

Step 1 - Insert batteries & choose preferred language

	Place the included batteries in the device.
	Press and hold the green power button until the display turns on. Select your language and click OK
	Click the button  NEXT

 

 

Step 2 - Scan colored code & enter serial number on computer screen

	Scan the colored code on your computer screen. A serial number will appear on the screen of your IsaKey.
	Type the serial number in the field on your computer screen.
	Click the button  NEXT

 

 

Step 3 - Create a PIN for your IsaKey

	Scan the colored code on your computer screen.
	Press Continue when the display shows "Choose PIN". When you see "New PIN?", enter your PIN on your IsaKey and press OK.
	Confirm your PIN by pressing OK. Press Continue.
	The display of the IsaKey now shows a 15-digit code. Important: Please do NOT confirm with Done on the IsaKey yet.
	Type the 15-digit code without spaces in the field on your computer screen. Click the button  NEXT

 

 

Intermediate step

	Press Done on the IsaKey.
	Confirm the question as to whether the code was accepted by the website with Yes.
	Press Continue when you see the message "Please scan the second activation image".
	Click the button  GO TO THE SECOND ACTIVATION IMAGE

 

 

Step 4 - Complete the activation

	Scan the second activation image on your computer screen.
	The display of the IsaKey now shows an 8-digit code. Important: Please do not confirm with "Done" on the IsaKey yet.
	Type the 8-digit code without spaces in the field on your computer screen. Click the button  COMPLETE ACTIVATION
	Press Done. Press Continue.
	Click the button  CLOSE   You can now use your IsaKey to logon and to sign.

 

 

 

 

 

Preparation for activation

 

	Go to https://www.isabel.eu/isakey/eid.
	Follow the steps to authenticate.

 

 

 

Step 1 - Insert batteries & choose preferred language

	Place the included batteries in the device.
	Press and hold the green power button until the display turns on. Select your language and click OK
	Click the button  NEXT

 

 

Step 2 - Scan colored code & enter serial number on computer screen

	Scan the colored code on your computer screen. A serial number will appear on the screen of your IsaKey.
	Type the serial number in the field on your computer screen.
	Click the button  NEXT

 

 

Step 3 - Create a PIN for your IsaKey

	Scan the colored code on your computer screen.
	Press Continue when the display shows "Choose PIN". When you see "New PIN?", enter your PIN on your IsaKey and press OK.
	Confirm your PIN by pressing OK. Press Continue.
	The display of the IsaKey now shows a 15-digit code. Important: Please do NOT confirm with Done on the IsaKey yet.
	Type the 15-digit code without spaces in the field on your computer screen. Click the button  NEXT

 

 

Intermediate step

	Press Done on the IsaKey.
	Confirm the question as to whether the code was accepted by the website with Yes.
	Press Continue when you see the message "Please scan the second activation image".
	Click the button  GO TO THE SECOND ACTIVATION IMAGE

 

 

Step 4 - Complete the activation

	Scan the second activation image on your computer screen.
	The display of the IsaKey now shows an 8-digit code. Important: Please do not confirm with "Done" on the IsaKey yet.
	Type the 8-digit code without spaces in the field on your computer screen. Click the button  COMPLETE ACTIVATION
	Press Done. Press Continue.
	Click the button  CLOSE   You can now use your IsaKey to logon and to sign.