• How to activate my IsaKey?

• Order an IsaKey for an existing user

• You forgot your PIN or your IsaKey has been locked due to five consecutive incorrect PIN entries.

• An unexpected error occured during eID authentication - Access to eidlogin.common.isabel.be was denied

• Error message on IsaKey: "To activate this device, scan the activation image" or "This device is not yet activated. Go to www.isabel.eu/act"

• How can I change the PIN of my IsaKey?

• How can I find my Subscription number or User id?

• What is the serial number of my IsaKey?

• Questions related to the PIN letter and One-Time Activation code

• Your browser does not remember your User id - Each login you need to secure your browser.

• Error message on IsaKey: "Error -405 Something went wrong."

• Where can I use the IsaKey?

• IsaKey, itsme or SmartCard lost or stolen?