You need to contact your bank for the following subjects:
Become an Isabel 6 client
Add / Remove a bank or a bank account
Add / Remove mandates
Add bank specific modules set up
Change / Cancel / status of a sent transaction
Correct incomplete or missing account info/CODA
choose a bank
ABN AMRO
contact your customer relations manager
https://www.abnamro.be/en/corporate-institutional-clients/index.htm
BANK J. VAN BREDA
betalingsverkeer@bankvanbreda.be
+32 3 245 11 31
BBVA
BELFIUS
To become Isabel 6 client / Add or Remove a bank account / Modify mandates, please use the below links:
NL https://www.belfius.be/corporate/NL/aan-uw-zijde/digitale-oplossingen-en-betaalmiddelen/isabel/index.aspx
FR https://www.belfius.be/corporate/FR/a-vos-cotes/gestion-des-solutions-digitales-et-moyens-de-paiements/isabel/index.aspx
To cancel transactions, please call: +32 (0)2 222 87 20 (NL) +02/222 87 10 (FR)
To answer questions on sent transactions, missing or incomplete account info/CODA, send an email to isabel@belfius.be
BEOBANK
To become an Isabel 6 client / Add a bank account, please use the below links:
https://www.beobank.be/nl/business/betalen/geldstromen-en-betalingen/isabel.html (NL)
https://www.beobank.be/fr/business/payer/flux-et-paiements/isabel.html (FR)
For all other questions, please call: +32 (0)2 622 20 00 or use this link:
https://www.beobank.be/nl/professioneel/contact
https://www.beobank.be/fr/professionnel/contact
BNP PARIBAS FORTIS
To become an Isabel 6 client / manage your contract, please use the below links:
https://www.bnpparibasfortis.be/en/public/entrepreneurs/daily-banking/online-banking/isabel (EN)
https://www.bnpparibasfortis.be/fr/public/entrepreneurs/banque-au-quotidien/banque-en-ligne/isabel (FR)
https://www.bnpparibasfortis.be/nl/public/ondernemers/dagelijks-bankieren/online-bankieren/isabel (NL)
For transaction management, account statements, CODA, mandates or power to sign, contact you BNP Paribas Fortis relationship manager or call:
02 433 43 34 (EN)
02 433 43 32 (FR)
02 433 43 31 (NL)
BPOST
PCHQBEBB (accounts in range 679)
postal.accounts@bpost.be
02/276 77 74
CAISSE D'EPARGNE HAUTS DE FRANCE
edi-posteclients@hdf.caisse-epargne.fr
+33 984 981 416
CBC
To become an Isabel 6 client, please use the below links:
https://www.cbc.be/entreprendre/fr/produits/payer-et-etre-paye/banque-en-ligne/ordinateur/isabel6.html (FR)
For other questions, please go to the following page:
https://www.cbc.be/entreprendre/fr/contact.html?zone=topnav#/psa0101
or call 32 (0)81 80 18 99
CPH BANQUE
bldbk@cph.be
069/88 14 64
CRELAN
https://www.crelan.be/fr/entrepreneurs/produit/isabel (FR)
https://www.crelan.be/nl/ondernemers/product/isabel (NL)
Add/remove bank accounts, request CODA, manage mandates: electronicbanking@crelan.be
questions regarding sent transactions, missing or incomplete account info: 02/558.78.88
DEUTSCHE BANK
belgium.ebl1@db.com
02/551 65 96
EPBF
svp.flux@epbfservices.com
+32 (0)2 662 03 40
IBANFIRST
isabel6@ibanfirst.com
+32 (0)2 588 23 23
ING
To become an Isabel 6 client or manage your existing account, go to
https://www.ing.be/en/business/payments/ing-isabel-webflows?flow-step=ing-feat-flow-selection (EN)
https://www.ing.be/fr/professionnel/payer/ing-isabel-webflows?flow-step=ing-feat-flow-selection (FR)
https://www.ing.be/nl/professioneel/betalen/ing-isabel-webflows?flow-step=ing-feat-flow-selection (NL)
questions regarding sent transactions, missing or incomplete account info/CODA > +32 (0)2 464 60 04
KBC
To become an Isabel 6 client, please use the below links:
https://www.kbc.be/corporate/en/product/payments/tools/isabel-6.html (EN)
https://www.kbc.be/corporate/fr/produit/services-paiements/outils/isabel-6.html?zone=topnav (FR)
https://www.kbc.be/corporate/nl/product/betalingsverkeer/tools/isabel.html?zone=topnav (NL)
questions regarding sent transactions, missing or incomplete account info/CODA: +32 (0)16 43 25 16
https://www.kbc.be/business/en/contact.html?zone=topnav
NAGELMACKERS
SMBC
BEBRODEDAdmin@be.smbcgroup.com
+32 (0)2 551 51 83
SOCIETE GENERAL